Policies

All images and content Copyright 2012 Halloween TownŽ all rights reserved

SECURE ORDERING:
Halloween TownŽ uses a Verisign certified secure shopping system, so you know that all sensitive information is secure. Click the following link for more information:

ORDERING & PAYMENT:
UPS will not deliver to PO boxes.

Payment Methods -
Credit cards: Visa and Mastercard accepted. We will verify the credit card to the billing address if it doesn't match the order will not be processed.

We do not accept: checks, money orders, cashiers checks or cash.

We are not accepting Paypal at this time.

Incorrect Addresses-
If any order is returned to us undelivered by our shipping partner due to an incorrect address provided by the customer, the customer is responsible for and will be charged for any additional shipping fees that are incurred.

If any charges are incurred to us due to an address input mistake on the customer's part, the $10.00 UPS address correction fee will be billed to the customer's card without notice.

Refused Orders -
If any order is returned to us undelivered by our shipping partner due to the customers refusal to accept shipment, the customer is responsible for and will be charged for all additional shipping fees that are incurred, including the original shipment cost and the return shipment cost. Price of merchandise returned in good condition will be refunded minus a 20% restocking fee.

Order Cancellations -
Cancelling of an order must be done before the order is processed, past that point it will then be treated as a Refused Order.

Shipping Policies:

After years of using UPS exclusively we are now offering US Postal Priority Mail shipping as a less expensive shipping option to our customers.

Though there is a definite price difference, there are also big differences with the level of services offered by the respective couriers that we want to point out.

UPS shipments are automatically insured for the amount of the purchased items and also have the ability to be tracked in detail.

UPS also has a great track record with us of taking care of lost or damaged packages.

Priority mail is not trackable online, and insurance must be purchased as a separate option when choosing the shipping option in the checkout process
- It is up to the customer to choose this option or lose the opportunity to claim insurance if the package is not delivered or is damaged.

If your package is lost or damaged - It is up to the customer to file an insurance claim and follow up with the Post Office.

We have recently implemented USPS Express Mail international, which features 3-5 business day delivery (not including order processing time), and is trackable like UPS, This is a comparable service to UPS international that may provide a better rate for you.

Due to the proven track record,if you are making a larger and/or more delicate purchase, we still suggest UPS for the additional security of your shipment.

UPS shipment speeds vary depending on the distance from the shipment's origin, but Priority Mail claims to deliver to most areas of the US in 2-3 days for a reasonable price.

International Orders:
We are currently shipping only to select international countries via International Priority Mail, which takes 6-10 business days for delivery.

If your country is not under the drop-down selector when choosing a shipping option, then we are not offering service to you yet. Please sign up to our mailing list in order to be notified when we expand our shipping, or send us an email with your request.

Please be aware of the customs charges your country may charge you for your order. Halloween Town is not resonsible for theses charges and have no way of determining what they may be.

Domestic Shipping:
We will normally process your order in 1- 5 business days of receipt. Additional to that, allow up to 5 UPS ground business days for your package to be delivered, or 2-3 business days for Priority Mail.

Processing time is subject to change during October and December. The new shipping time frames will be posted for this busy period.

Hawaii and Alaska:
Now available with Priority Mail, lower 48 states only at this time via UPS

APO and Military- Not available at this time

Return Policy-
ALL SALES ON THESE ITEMS ARE FINAL - Wigs, Hats, Masks, Cosmetics, Music, Books, Videos, Special orders, Intimate apparel, Halloween costumes and accessories. Ex Mortis products are made to order - all sales are final.

If you would like to return or exchange an item you must contact us by e-mail within three days of receiving your order at Halloweentown7@aol.com to receive a Return Authorization (RA) number. If you fail to contact us within the three day time frame we will not accept your request for return.
When your RA# is issued your package must be postmarked within five days of the authorization. Packages postmarked after the five days and/or without the RA number on the box will be denied.
Shipping and handling are non-refundable. Items returned must be in original unused condition & original packaging. We do not accept returns on items that we feel have been used, and will not issue credit and you will be responsible for shipping costs back to you. Refused shipments will be charged for original and return postage fees along with a 20% restocking fee.
There will be a 20% restocking fee on returns.